TERMS & CONDITIONS

Orders​

 

 

This website is operated by Luna Bleu Beads. Throughout the site, the terms "me" "I"  “we”, “us” and “our” refer to Luna Bleu Beads and its owner S Brown. Luna Bleu Beads offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service ("Terms, Terms and Conditions" apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

 

Please read these Terms of Service/Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service/Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services at any time, or under any circumstances. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

When you place an order at Luna Bleu Beads, it will be deemed that you have read, understood and agreed to these Terms and Conditions. 

To ensure that your bracelet arrives as you expect we ask that you confirm your delivery address and personalisation steps at the checkout.

 

If you are unhappy with any part of these Terms and Conditions, you should contact our Customer Service team before placing an order with us by emailing info@lunableubeads.com or by post. Address can be given upon request.

By placing an order through our website you are making an offer to Luna Bleu Beads to purchase the goods outlined in your order upon the terms described. When you place an order, we will require your name, email address,  phone number, address, credit/debit card or Paypal details. This information is required in order to process your request or inform you of acceptance of your order. A contact phone number is needed so that we can get in touch with you if there is a problem with your order. We may, unless you inform us otherwise, provide our couriers with your contact phone number in case they need to reach you to arrange the delivery of your order, it is only in this instance that we will pass on any of your contact information.
After placing an order online, we will provide you with confirmation that your order has been received and accepted. Our contract for the sale of our products will only exist once an order has been accepted, processed and dispatched to you.

Please note, that we will not be able to meet any obligations as a result of the following reasons:

  • If the product you ordered is out of stock.

  • We are unable to authorise your payment.

  • If it is identified that there is a product description or pricing error.

  • If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents as an example.

Should there be an issue with your order, a member of our Customer Services team will contact you either by telephone or email, or where appropriate Instagram direct message. Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 72 hours of receiving the order.
Luna Bleu Beads reserve the right to reject any offer of purchase by you at any point. Please note, that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party gains unauthorised access to any information that you supply when accessing or ordering from the Luna Bleu Beads website.

International delivery is available on all purchases. Chargeable delivery is charged in accordance with the destination address of the order and the type of postage you require.

Website product pricing and descriptions

We undertake all reasonable care to ensure that all the details, prices and descriptions of products on our website are accurate at the time when they are either entered into our system or printed. Whilst we endeavour to keep the website as up-to-date and accurate as is possible, there may be very rare occasions when the information on the website (including product descriptions) at a certain time may not reflect the position exactly at the point an order is placed. We do not give any warranty as to the accuracy or completeness of the information and cannot be responsible for any errors or omissions or for the results arising from the use of such information. Please note, that we are unable to confirm the price of a product until your order is accepted in line with our order acceptance conditions. Please also note that as computer monitors/screens vary in nature and resolution, we cannot guarantee that your monitor's representation of any colour will be completely accurate.

Please note that discount codes cannot be used in conjunction with any other offer. 

Faulty Goods

Goods are faulty if they are received damaged. In the unlikelihood of this happening, the damaged item must be reported to Luna Bleu Beads within 72 hours. Any item that is damaged and not reported within 72 hours of receiving the order, will not be replaced for free and a charge will be applied. Faulty goods, return postage is at the cost of the buyer at all times. In regards to all of the bracelets/jewellery, we strongly recommend that you follow the aftercare instructions, which can be found on our aftercare page to reduce the likelihood of tarnishing. If it is assumed/believed that incorrect aftercare has been followed at any time after purchase no exchanges or refunds will be made under any circumstances. If an item becomes damaged in any way or tarnished after 14 days after purchase, and you wish to repair/exchange/replace your bracelet, you will be charged the full, original price to purchase a new one/replace the existing one. No refunds will be given under any circumstances due to the nature of the product - they are bespoke, personalised and handmade to order. 

Damaged, or lost orders once shipped - 

All items are shipped using Royal Mail. There are a number of different postage options available currently: Royal Mail 1st Signed For, Royal Mail 2nd Class Signed For, and Royal Mail International Tracked (for worldwide orders) please select the option you prefer/that is suitable for you at checkout. The services are either signed for/tracked which means a signature will be required upon delivery and tracking numbers can be provided by Luna Bleu Beads upon request. Once shipped the order is no longer our responsibility, and we cannot be held responsible for missing or damaged, or lost orders once shipped. Once proof of postage or a tracking number is provided, you can contact Royal Mail regarding any queries of the whereabouts of your order, or if in the unlikelihood it becomes lost or damaged, a claim can be raised with Royal Mail. No refunds, or replacements will be given in the event of a missing/damaged/lost orders if Royal Mail are at fault. 

Competition and Giveaways

No purchase necessary to enter our competitions/Giveaways.

  • Competitions are open to entrants Worldwide over the age of 16

  • We accept no responsibility for any entries that arrive after the relevant closing date for any reason.

  • To enter competitions/Giveaway, please follow the instructions on the individual competition itself

  • Winners will be chosen at random from all entrants

  • Our decision is final. No correspondence will be entered into

  • Prizes are non-transferrable and no cash alternative will be offered.

  • Prizes are subject to availability. In the event of unforeseen circumstances, we reserve the right (a) to substitute alternative prizes of equivalent or greater value and (b) in exceptional circumstances to amend or foreclose the promotion without notice. No correspondence will be entered into.

  • Terms and conditions are governed in accordance with the laws of England and Wales.

  • By entering a competition each entrant agrees to be bound by these terms and conditions

SALES/Extra Discount

Occasionally we offer promotional codes or vouchers codes for use on the Luna Bleu Beads website

  • Discounts cannot be used in conjunction with any other promotions or offers.

  • The discount associated with a promotional code will be clearly advertised during promotional period

  • Each promotional code will have a limited time period in which to be used and/or a maximum number of orders per code. The code will be invalid once these limits have been reached. Specific terms and conditions for each promotional code setting out any such limits can either be found in the communication you received with the code itself or on the specific promotional code terms and conditions page via the Site (eg, via an on-site banner).

  • Discount cannot be used to purchase gift vouchers

  • Discount cannot be exchanged for cash and cannot be applied retrospectively.

  • This discount cannot be redeemed against items that have already been purchased.

  • All orders are subject to availability.

  • Luna Bleu Beads reserve the right to cancel, modify or suspend a promotion at any time.

 

User feedback, comments, photographs or other submissions
If you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, feedback, photographs, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Privacy Policy

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy see our other pages.

Cancellation

Once your order has been placed, you are not able to cancel it or make any changes. Please refer to the above section under 'Orders' for details on returning your order.  No refunds/returns under any circumstances due to the nature of the products-handmade to order, bespoke and personalised. Luna Bleu Beads reserves the right to cancel an order if any terms or conditions have been broken this includes giveaways and discount promotions.

Extent of Liability

Any worries regarding components should be investigated immediately and the product should not be worn until safety is confirmed by Luna Bleu Beads. In the instance of a product being faulty, Luna Bleu Beads will endeavour to compensate you for the failed parts. 

Luna Bleu Beads is not responsible for any harm, injury or death caused to yourself or any third parties when using products of Luna Bleu Beads. Jewellery created by Luna Bleu Beads should not be worn by any child under the age of 3 years of age, due to the nature of the products. They are small beads and could be a choking hazard. It is the responsibility of the parent/carer of any child over the age of 3 years to supervise, and make a judgement on whether their child is at an appropriate age to wear the bracelet without being at risk. 

Errors, inaccuracies or omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information;(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Disclaimer of warranties: limitation of liability 

 

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.In no case shall Luna Bleu Beads, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services.If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Changes to terms of service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Contact

Questions about the Terms of Service should be sent to us at info@lunableubeads.com.