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FAQ

Here you'll find a list of my most FAQ. But if theres something I've not covered or if you have any questions, I'm always happy to help!

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FAQ
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How long is delivery?

TURNAROUND/DELIVERY NOTICE

Please note I am currently working fewer hours due to having my little boy. If you place an order at this time please ensure you leave a note with your desired/required arrival time for your bracelet. If I am unable to carry out your request, requested in the notes section at the time of your order, you will be refunded. If you do not leave a note during checkout with your arrival time request, you will be added to my diary for when I have availability. dates/estimated delivery times can always be found in the shop section of my website and also during the checkout page. If you need something sooner than the delivery times shown, pop me a message because I will always help if I can :)

Read a little more about me, and my adventure with Luna Bleu Beads here

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Honestly, options are unlimited. I can source whichever Crystal, Charm, Lettering or create any colour way that you'd like. The reason I started Luna Bleu Beads was to create meaningful, bespoke and handcrafted pieces that are totally unique, so it's important to me that we get it right and create something you love. If you would prefer options that aren't available on my website, drop me a message via Instagram or contact me here, and I will try my best to help. At the moment the options I have that are widely available are listed on the "Shop" section of my website where you can personalise and create a bracelet design that you love, or you can find out more on the Crystal Guide

 

If you can't see a design you love, or the type of thing you were looking for, send me a message via Instagram or email, you can find ways to contact me here, I'd love to hear from you and help you create a unique, bespoke, meaningful piece you're in love with.

Unfortunately, due to the nature of the bracelets, and because they are bespoke and personalised, orders are non returnable/refundable. Read more on terms and conditions here. 

 

At Luna Bleu Beads, I pride myself on creating the best! This includes the quality of your bracelets. In the unlikelihood that an item arrives with you damaged or faulty, I will get this right for you once the item has been returned and inspected.

 

Please ensure that you inspect your order immediately upon its arrival to ensure that there are no issues with the bracelet, and contact me immediately if there is an issue, so that I can get amend the issue for you.

-Returns postage isn't covered by Luna Bleu Beads.   

-Refunds are not given under any circumstances, where necessary a replacement will be provided. 

- I am unable to accept returns on damaged/faulty bracelets that are over 14 days since it has arrived with you.

- I am unable to accept returns on damaged items that have been worn, or that are damaged due to incorrect aftercare. Please see my aftercare page to ensure that you get the best possible lifespan from your bracelets. 

For more information on return/refunds/exchanges, see terms and conditions here.

 

The prices shown on the shop area of my website include unlimited personalisation, letters, and charms. There are no hidden fees or extras. You can have as much or as little as you'd like for the same price. However I recommend up to 10 letters per adult bracelet before it can look 'too much' and you wouldn't have many crystals on there, or 6/7 letters per child bracelet depending on their age/size. 

 

 

Unfortunately not. Once your order has been placed you cannot alter/change your design. So it is very important that you are happy with your design and that all details are correct before you place your order.

 

Yes! You have an option at checkout to select if the bracelet is a gift, and add a note. Any items that are marked as a gift will not include any sales note. 

Why did you start Luna Bleu Beads?
Which colour ways/charms/beads are available?
Can I add extra charms and how many letters can I have per bracelet?
Can I change my order once it has been placed?
Can I order your bracelets as a gift?
What sizes are available?
Can I return my item?
I can't find what I was looking for...
What if my item is faulty?
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I can make any size adult bracelet for you, my bracelets are all bespoke so I can customise them to suit you. I've found that a bracelet size of 17/17.5cm is a standard one size fits all bracelet for adult women, however I understand that some people may need bigger or smaller than this standard size, so you can select the 'other' option at the checkout and leave a note with the size required for you in CM, if you need help selecting the right size for you then just drop me a message. Please note that all of the bracelets are made using strong, good quality elastic, so they will stretch a fair amount anyway. 

Children's bracelets are slightly different and are made according to the child's age. When you are ordering a child's bracelet via the shopping cart, there will be a dropdown bar option to select your child's age and the bracelet size required. Again, if you need an alternative size, select the 'other' option when ordering and you will be able to leave a note with the size required for your little one and I will try my best to accommodate. Please note that children's bracelets are only available from age 3 years and above, due to the nature of the bead sizing and the risk of choking. Children must be supervised at all times when wearing the bracelets. More information can be found here. Childrens bracelets are for up to 10 years old only. If over 10 years old an adult bracelet will be required because of sizing.

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Do you ship internationally?

YES! Luna Bleu Beads is available worldwide. Just select the international/worldwide shipping on the checkout page when ordering. 

If you need some help with Crystal meanings, have a look at my Crystal Guide section here, where I go into a little more detail on each of the crystals I have to offer, and what they signify/attract. If you need more help selecting the right crystal for you, just drop me a message via instagram or via the 'Contact' section of my website and I'll be happy to support you with that. 

 

 

I have a whole section dedicated to the aftercare of bracelets here. Please ensure you read this information carefully and follow it, to ensure that your bracelets have the best possible lifespan.

 

If you haven't received your item, please contact me. All items are posted via either 1st/2nd Class Signed For, depending on your chosen delivery option, so a signature is required upon delivery. International orders are also tracked. I keep information on every order and its tracking so I will try my best to help. Please note that once posted, and I am able to send proof of postage, any items that are lost, damaged, or delayed due to Royal Mail are not my responsibility and no refunds will be made. See more information about this here.

Please also take note of turnaround/delivery times which are always shown in the shop section of my website.

Slots are always available. I stack orders as they come in, so I never plan on 'closing' orders. If you'd like to place an order you can do so via my website, information on delivery/turnaround time is always available via the shop section/checkout page.

How can I find the right crystal for me?
How can I ensure my bracelets last as long as possible?
Where is my order?
When do you release order slots?

Something I've not covered?